At A Butler Company, we take pride in offering the most customer-friendly cancellation policy in the industry. We understand that plans can change unexpectedly, and our A Butler Company cancellation policy is designed to ensure that our clients feel supported and valued every step of the way.
Here's how our event cancellation refund works:
Full Refunds Outside of 72 Hours:
For cancellations made more than 72 hours before the scheduled start time of your event, we provide a full refund, no questions asked. We recognize that life can throw unexpected curveballs, and our goal is to make the process as seamless as possible for you.
50% Refund Within 72 Hours:
If you need to cancel within 72 hours of the scheduled start time of your event, we still offer a 50% refund of your total booking cost when paid in full. Additionally, the remaining 50% can be applied as credit towards a future event with us. This ensures that you won't lose out entirely, and you'll have the opportunity to experience our exceptional services at a later date. For cancellations within the 72-hour window, if a deposit was provided, this deposit will be held by the vendor but can be applied to a future booking at any of our service locations.
Our commitment is to provide you with peace of mind when booking with A Butler Company. We believe that our cancellation policy reflects our dedication to putting our customers first, ensuring that you have the flexibility and support you need, regardless of the circumstances.
Thank you for choosing A Butler Company for your event needs. We can't wait to serve you, whenever and wherever the occasion may be!